“Websites promote you 24/7: No employee will do that.” ― Paul Cookson
“The main thing you need to know about instructions is that no one is going to read them—at least not until after repeated attempts at “muddling through” have failed.”
― Steve Krug, Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (3rd Edition)
"I am grateful for what I am and have. My thanksgiving is perpetual." -Henry David Thoreau